Infrastructure Engineer SRE | Contract | Banking

Job scope

• Handle major incidents and ensure Incident Management processes are being followed to ensure quality services by managing the delivery services of support teams regionally
• Ensure notification and escalation to support and management, to ensure right level of attention is given.
• Ensure robust and effective alert management operational model
• Establish and maintain a good working relationship between TS and the line of business & align the IT strategy with business needs and objectives
• Transform and evolve to SRE
• Deploy AI/ML to enhance operational productivity
• Prevent reoccurrence of alerts and incident
• Proactively identify issues through incident and problem trending analysis
• Assist in workaround identification and resolution if needed
• Improve Mean Time To Detect (MTTD) / Mean Time To Repair (MTTR) of incident life cycles through process monitoring, automation and optimizing effort spent on various stage
   

Job requirements

• Bachelor’s degree in Computer science or any equivalent
• At least 2 years of relevant experience in handling major incidents and ensure Incident Management processes.
• More than 2 years’ experience in automation and production support
• Knowledge in IT service management, ITIL and COBIT
• Excellent problem solving, analytical and time management skills
• Working experience in in IT systems and IT software in banking environment would be a plus
• Proven good working relation with cross-functional teams
• Proficient in working with MS office tools such as MS power point and prepare presentation decks for management team
• Good communication skills